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Returns & Exchanges


On the rare occasion that a product needs to be returned we will be happy to accept returns. We will endeavour to make this return as convenient and quick as possible.

You can return goods that are unused and are still in their original packaging. It is your responsibility to take care of products and ensure that they are returned in their original state. If you need to return a product please contact us with 48 hours to be advised of where to return the product.

You have 7 days, at point of receipt of goods, to change your mind and return the goods. Please see NES Jewelry Terms and Conditions for further information.

We cannot refund postage and packaging and will refund the money on receipt of returned items. NES Jewelry has the right to charge a 20% administration fee for returned goods.

If the goods are damaged, incomplete or wrong please contact us within 24 hours to resolve the situation. In the unlikely event that the mistake is ours we will refund the postage.

Once the items have been returned and this has been verified then we will initiate a refund, replacement or exchange.

Further Help

If you require further assistance or help please do not hesitate to contact us using our Contact Form or call us +972+54+5918887.